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Ticketing Agent

July 12, 2017 froak Ticketing Agents No comments

-Retail ticketing agent for airline ticketing

– Must be iata qualified

– Must be fully conversant with SABRE/TRAVELPORT/AMADEUS gds systems

– Must possess some extrovert qualities to achieve good customer relationships and communication

– Must have worked in retail ticketing environment – live booking / issuance , cash collection and customer facing.

– Must have worked at least 2 years in such an environment

– Works very well with Excel , word and the cloud platforms

– Well spoken and written English

– Be able to work with numbers and be able to create reports on the above platforms

– Must work very well with the internet and have some knowledge on computing hardware and be able to do basic troubleshooting

– Office admin – Filing , organizing and administrative duties

– Well presentable , ethical and trustable person

-Must be able to sell travel insurance

-Must have knowledge of land,sea and air features including their physical characteristics

-Must be able to make public address announcements of arrivals and departures.

These is some of the requirements and we can welcome more suggestions to add on here.

We can also look at candidates who are recent graduates.

Monthly Salary range for the ticketing agent – 45 – 60k (depending on experience and candidate) Graduates (no work experience) – 30 – 35k

You can apply by sending your C.V tomycv@froakconsultants.com

Product Executive – Technical

June 13, 2017 froak Technical No comments

Main Purpose of Job

Maintain the balance between life cycle of all products to ensure consistent performance and growth against competitor by identifying gaps of low performing products from the markets. Monitor the new product & low performing portfolio sales and profitability

Key Outputs: List the main areas in which the job must deliver in order to achieve its purpose.

Identifying the market for new products prospects & low performing product for retails & project sales. Will be responsible for initial business development with sales target
To prepare proposal & plan for new product launches, market research survey before launching of new products
Lead and generate strong consumer insight for New Products
To analyze the market and competition to identify the opportunities, threats and key issues. (SWOT)
Responsible for new product training for internal sales persons & trainers
Designing of sales promotional inputs including visual-aids, Leave behind literatures (LBL), sales & sample packs in Coordination with Marketing team
Work hand in hand with Area Sales Manager on a specific geographic territory to address the technical sales related issues
Gather the competitor’s information from market in a MIS format thru focus groups & research personnel visit’s.

Qualifications & Competencies:

Graduate in Chemistry (Science background)
Certified course in Microsoft Office – MS Word, Windows, Excel and PowerPoint.
Good leadership skills, team leader, proactive with excellent communication skills.
Self-motivated, takes initiative and has creativity.
Decisive, diplomatic with good listening skills.
Analytical skills

Key Experience:

* Minimum 5 years working experience in handling New Product sales, specialty products & key accounts management.

* Have Data analysis experience more than 3-year experience in Technical Sales or Product Management.

* Knowledge/experience of working in paint or related industry.

You can apply by sending your C.V tomycv@froakconsultants.com

R & D Technical Manager -Industrial & wood finish

June 13, 2017 froak Management, Technical No comments

Main Purpose of Job

Ability to understand the coating products and effectively lead a team of officers to deliver formulated product solutions to varying customers’ needs with speed. Coach, train hands on and develops officers to enhance technical skills.

Sub Purpose: New industrial product Development, Product performance Improvement, Cost reduction of products, Shade matching, line extension, Benchmarking, coating processes, testing & maintaining quality of the products as per the Standard.

Key Outputs: List the main areas in which the job must deliver in order to achieve its purpose.

1-New coating product developments especially industrial to maintain competitive edge in market, increased brand value & increase financial values. Line extension of existing portfolio of products.

2- Shade development and line extension for New products as part of sales support.

3- Evaluate competitors’ products for suitable modification, matching performance, cost reduction or improvement to suit customer and market needs.

4-Vendor development – New raw material identification for new product development, substitution, cost reduction and Product Improvement. Conceptualize projects with vendors

5- Thorough knowledge of coating test protocol and method establishment. Setting performance features for quality. Good knowledge on industrial and PU RMs used especially resins and polymers.

6- Preparation of customer samples and applications procedures. Knowledge on application tools.

7. Offering technical advisory services on the product[s] and application processes involved at customers’ end. Effective interface with other stake holders having ability to work in a team. Ability to lead a team.

8- Helping to solve customer complains. Route cause and failure mode analyses.

9- Standardization of production process in plant for New & Regular products as required.

10- Management of laboratory consumables, EHS & carrying Internal calibration of the instruments.

11-Undertaking of Kaizen objectives and follow up ISO standards. Knowledge on coatings regulations and standards.

12- – Record keeping, monthly report writing and technical report writing. Literature search including patents.

13. Exposure to high throughput experimentation and scientific tools. Project management skills.

14. Technical training of personals-In house & at customers’ end.

15. Shade card Approvals, STD panel approvals.

16. Perform any other assignment(s) as may be assigned from time to time.

Qualifications:

Degree or Diploma in paint (coatings) technology/ polymer /plastics/chemistry /chemical engineering.

Key Experience:

5-8 yrs of experience in coatings formulation especially in Industrial, testing, shade matching preferably worked in R & D or equivalent set up. Strong knowledge on serving B2B customers.

You can apply by sending your C.V to mycv@froakconsultants.com

MARKETING EXECUTIVE (BRAND AWARENESS CREATION & PROTECTION)

June 13, 2017 froak Marketing Executive No comments

Direct Report to:
GROUP MARKETING MANAGER

Main Purpose of Job

To implement the agreed anti counterfeit strategy and priority action plans with the objective of disrupting the importation, distribution and sales of counterfeit products in the operating company market and the prevention of local production and inter-country exports.

Key Outputs

Responsibilities include, but are not limited to, the following:

Conduct online investigations; research vendors and follow-up accordingly to ensure proper protection of the Company’s brands and trademarks.
Analyze and interpret data and information received/ collected from various sources.
Track performance data on enforcement efforts and business growth
Strategize new and efficient methods for achieving success
To lead all Brand Protection (BP) issues concerning the company
To act as the point of contact to update all salesmen on BP issues and to collate feedback from the field to the business.
To be responsible for the appointment and supervision of the field investigators.
To train and supervise Key Distribution Team on how to look out for and identify counterfeits; and the procedure for gathering information and giving feedback.
To understand and be fully operational on the use of our BP tools for exchange of relevant information and flow of communication with the Management Team.
To work with a cross functional team to drive the BP Agenda within the local business
To lead the development of relationship with relevant external bodies such as Association of Manufacturers, anti-counterfeit coalitions etc.
To develop and maintain contact with relevant officers of the enforcement agencies as required to drive the business.
Perform any other assignment(s) as may be directed by management from time to time.Qualifications:Bachelor’s degree in Marketing or other related discipline Key Experience:
Outgoing, confident, and persuasive communication style
Highly organized, able to manage, contact and follow-up with constant stream of leads
Self-motivated, driven, and able to work independently and responsibly without direct supervision
Articulate in written/verbal communication skills and able to speak comfortably and assertively over the phone.
Competency with Microsoft Word, Excel, Gmail, Google Drive, etc.

You can apply by sending your C.V to mycv@froakconsultants.com

R & D Technical Manager (subsidiary)-decorative

June 13, 2017 froak Management, Technical No comments

Main Purpose of Job

Ability to understand the paint products and effectively lead a team of officers to deliver formulated product solutions to varying customers’ needs with speed. Coach, train hands on and develop officers to enhance technical skills.
Sub Purpose: New decorative product Development, Product performance Improvement, Cost reduction of products, Shade matching, line extension, Bench marking, paint processes, testing & maintaining quality of the products as per the Standard.

Key Outputs:

Lists the main areas in which the job must deliver in order to achieve its purpose.

1-New paint product developments especially decorative to maintain competitive edge in market, increased brand value & increase financial values. Line extension of existing portfolio of products.

2- Shade development and line extension for New requests as part of sales support.

3- Evaluate competitors’ products for suitable modification, matching performance, cost reduction or improvement to suit customer and market needs.

4-Vendor development – New raw material identification for new product development, substitution, cost reduction and Product Improvement.

5- Knowledge of Paint test protocol and method establishment. Setting performance features for quality.

6- Preparation of customer samples and applications procedures. Knowledge on application tools.

8- Helping to solve customer complains.

9- Standardization of production process in plant for New & Regular products as required.

10- Management of laboratory consumables, EHS & carrying Internal calibration of the instruments.

11-Undertaking of Kaizen objectives and follow up ISO standards. Knowledge on Paints regulations and standards.

12- – Record keeping, monthly report writing and technical report writing. Literature search including patents.

13. Exposure to high throughput experimentation and scientific tools. Project management skills.

14.Technical training of personals-In house & at customers’ end.

15. Shade card Approvals, STD panel approvals.

16. Perform any other assignment(s) as may be assigned from time to time.

Qualifications:

Degree or Diploma in paint (coatings) technology/ polymer /plastics/chemistry /chemical engineering.

Key Experience:

5-8 yrs of experience in Paints formulation, testing, shade matching preferably worked in R & D or equivalent set up.

You can apply by sending your C.V to mycv@froakconsultants.com

Raw Materials Stores Supervisor

June 13, 2017 froak Supervisor No comments

We provide a working environment that offers variety, encourages change and provides opportunities to all people with relevant experiences and qualifications. Following the declaration of a vacancy in Purchasing Department, we now wish to hire a highly skilled, passionate and experienced Stores Supervisor. We are therefore inviting all potential candidates who meet the education and experience requirements of this vacancy to apply for the vacant position, to be based in Industrial Area.

Duties and responsibilities include, but will not be limited, to the following:

To provide direction, guidance and assistance to other warehouse/stores employees in carrying out the efficient and effective operation of the warehouse /stores.
To maintain an inventory control system for the warehouse/stores to ensure goods received, stored and issued to production from the warehouse are properly recorded and accounted for.
To requisition supplies, materials and equipment to ensure adequate inventory levels are maintained to meet the needs.
To ensure warehouse/stores inventory is organized and stored in an orderly, accessible and safe manner.
To assign, monitor, coordinate and participate in the issuance and receiving work of warehouse /stores personnel.
To train and advise warehouse/stores employees in material handling procedures and in the operation of equipment used.
To ensure compliance with health and safety procedures and regulations that relate to work performed to minimize potential for accidents, injuries or hazards in the warehouse.
To contact the purchasing staff and suppliers regarding shortages and condition of materials received.
To control inventory levels by conducting physical counts; reconciling with data storage system (SAP).
To maintain warehouse/stores job results by coaching, counselling and disciplining employees; planning, monitoring and appraising job results.

To arrange for repairs of a variety of tools and equipment’s.
To perform other job related duties of comparable importance, difficulty and responsibility as necessary.
To lead in kaizen implementation.
To perform any other duty(ies) as may be required from time to time.

Competencies:

Good customer service skills.
Excellent knowledge of Raw Material Planning and storekeeping.
Committed, diligent and with high integrity.
Strong interpersonal skills; good verbal and written communication skills.
Excellent organizer and problem solver.
Team player.
Computer skills: MS Word, Excel and PowerPoint.

Qualifications/Minimum requirements:

Education: Bachelor’s degree in Procurement & Supplies Chain Management or related qualifications. Higher Diploma holders must have at least 5 years’ experience.

Experience: At least 4 years’ experience in a similar position.

You can apply by sending your C.V to mycv@froakconsultants.com

IT Customer Support Intern

June 8, 2017 froak ICT No comments

Job Summary

The candidate should be ready to work under pressure; have good work ethics and should be highly motivated.

Job Description

Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verification Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

You can apply by sending your C.V to mycv@froakconsultants.com

ICT Internship

June 8, 2017 froak ICT No comments

Job Summary

Assist with account administration , troubleshooting and maintenance of the network .

Job Description

Assist in performing hardware and software installation procedures
Perform software configuration on stand-alone computers and laptops
Provide support in diagnosing hardware and software issues and troubleshooting activities
Lay cables and wires for networks and ensure that they are in good working order
Assist in hardware and software inventory management Handle periodic maintenance of hardware and software
Troubleshoot equipment such as printers and scanners and other peripherals Handle IT related documentation and make sure that all IT supplies are available
Provide users/staff with ongoing assistance in their information technology problems
Handle infrastructure administration activities such as server and storage capacity handling and directory services management

You can apply by sending your C.V to mycv@froakconsultants.com

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